At Kounsel, we provide essential location and time zone information to help you connect with the right clients efficiently.

Location Visibility

Our chat interface displays location details to assist in decision-making:

  • If you and the client are in the same state, the city name will be visible.
  • If you are in the same country but different states, both the state and city names will be displayed.
  • If you are in different countries, only the country name will be shown.

Time Zone Awareness

When communicating with clients, their local time will always be visible, ensuring smooth scheduling and interaction. This feature also applies to video calls, where the caller’s location is displayed on the incoming call screen.

Search and Licensing Control

Kounsel offers a search engine option that allows you to restrict visibility to your licensed state. This ensures your profile appears only where you are authorized to practice. To enable this feature, be sure to enter your license details when setting up your Kounsel profile.

We are committed to providing a clear and efficient system to support both counselors and clients in making informed connections.

Here's how you can add your location information to your counselor profile:

Mobile Users

  1. Start the app.
  2. Click on the Menu icon from the top left corner.
  3. From the menu click “Counselor Profile”.
  4. From “Counselor Profile”, scroll down and click “Location Information".
  5. Click city and a search bar will pop up.
  6. Search for the city, state and click on it.
  7. Once selected, click “Save”.

Web Users

  1. Open www.kounsel.io page.
  2. Click “Login” from the top right corner.
  3. From the home page, click “Profile” from the left corner.
  4. From “Profile” scroll down and click “Location Information".
  5. Enter the city, state and click on it.
  6. Once selected, click “save”.