How to Improve Star Rating on Kounsel with Quality Service

As a counselor on Kounsel, it is important to focus on delivering quality service as it impacts your star rating. Your star rating, in turn, impacts your market placement as clients can filter available counselors using their star rating. A higher star rating will help you stand out in our counselor network.  

With an improved star rating, you have an increased chance of clients coming to chat with you and booking an appointment. This is because your star rating gives prospective clients an idea of how good your service is as a counselor. The more quality the service provided, the higher your star rating.

When you do not have a high star rating, prospective clients are likely to wonder if you can help them by providing quality advice. They can form an impression that you are not qualified to answer their questions when they see a low rating on your profile.

Therefore, counselors should make sure to deliver quality service to maintain a higher star rating and gain client trust in their ability to provide a solution.

Star Rating on Kounsel

When you join our counselor network, you do not have a star rating. This means that you have not had a client drop a review on your profile.

Afterward, your profile rating can change based on client experience. If you keep up with providing quality advice that works for your client's situations, you can maintain a perfect 5-star rating.

However, if you do not keep up with providing quality services for your clients, your star rating may drop to anywhere from 4.9 to 1.

Marketplace, Search, and Rating on Kounsel

Your star rating is important because it determines your profile placement in an in-app search. Profile placement means the rank that your profile is placed in the search result. This is automatically sorted and determined by the app algorithm.

For instance, when a client searches for "lawyers" on the Kounsel app, they can filter results through ratings. If they choose to filter using a descending order, counselors with a 5-star rating will be displayed at the top of the list. This makes it easy for clients to find them.

If you have a 3-star rating, the app will display your profile below a 4-star rated counselor in descending order. This is why you should ensure to provide quality service as it also improves visibility.

Pricing and Star Rating on Kounsel

Kounsel has two subscription plans that counselors can choose from; with the default being the standard subscription plan.

On the standard plan, a predetermined percentage is deducted from the amount that clients are billed for counseling sessions.  The deducted percentage ranges from 10-25% and is calculated based on counselor ratings. Kounsel deducts 10% from the payment made to counselors with 4 to 5-star ratings while counselors with 3 to 1-star ratings have  15-25% deducted from the amount billed to clients.

This means that ratings affect counselor pricing. The higher your star rating, the less commission that Kounsel charges from your income.

However, we understand that when you are just starting on the platform, it is possible to get low ratings. So, Kounsel does not take a commission on your first five sessions. That way, you have enough time to understand the platform and provide quality service.

How to Improve Your Rating on Kounsel?

To improve your rating on the Kounsel app, ensure to create a quality client experience by providing the best support. Also, ensure that you improve your responsiveness and promptly respond to client messages.

Not responding to a client's message quickly or at all will significantly affect the client experience and may reduce your service rating.

If you do not have any reviews on your profile, you can start by getting clients to chat and book an appointment with you. After which, clients should be encouraged to leave a review and refer your services if they enjoyed them.