In the message interface, you will be able to check all of the messages you have sent or gotten by counselors or clients. In the upper right corner, you will see two icons one is a little envelope and the other one is a star. If you click on the envelope it will show you all of the messages you have in your inbox. If you click on the star you will only see messages that have been bookmarked.

As a counselor, you can turn on and off the message feature as you please.

Will I get paid if I exchange messages with clients?

You won’t be getting paid for texting. In order for you to get paid is through a video session or a phone session. Let’s just say the messaging feature is to share stuff with your client or quick questions that you can answer over the chat but is never used for full consultations.

We recommend counselors have their clients book appointments with them in order to get paid for the consultations.

How can I share files in chat?

Mobile users

  1. Start the app.
  2. Click the Menu icon from top left corner.
  3. Go to "Messages".
  4. Select the "File icon" at the bottom left corner.
  5. Select File from phone storage.
  6. Once selected, click "Done".

NOTE: This option will not be available, unless you have had a conversation with a client.

How to share files in chat?

Web users

  1. Open www.kounsel.io page.
  2. Click “Login” from the top right corner.
  3. From home page, click “Message” on the left corner.
  4. Select "File icon" at the bottom right corner.
  5. Select file from computer storage and open it.
  6. Click "Save".

NOTE: This option will not be available, unless you have had a conversation with a client.