At Kounsel, we've got your back when it comes to refunds for counseling services, whether you're the client seeking guidance or the dedicated counselor offering support. Dive into our refund policies to ensure you're in the know:
💰 Payment Prepped: Refunds come into play for prepped payments, specifically when you're all set for an appointment. Your wallet won't be singing until your counselor has accepted your request, and the charge will be based on their profile rate for the appointment duration.
🚀 Countdown to Cancellation: Refunds are a reality if you or your counselor make the wise move of canceling the session before its scheduled start. The show mustn't go on if one of you decides it's a no-go!
❌ No-Show, No Dough: For clients who book and bail by not showing up, the refund train won't be making a stop. So make sure you're on board for your journey to self-discovery!
🙌 Counselor Cancelation: If your counselor decides to call it quits, Kounsel has your back with a full refund. We're here to keep your journey smooth and respectful.
⏰ The 48-Hour Rule: To qualify for that coveted full refund, make sure your session is canceled no later than 48 hours before it's set to kick off. That's the golden ticket to a full reimbursement!
💡 Partial Power: But don't worry, even if you're pressed for time, you can still get a partial refund. Cancel 24 hours before, and you'll snag 90% back. If you need a bit more flexibility, a 12-hour heads-up will net you a cool 50% refund.
🤝 We're Here to Help: Got questions or need more info? Reach out to our friendly Kounsel support team directly. We're here to assist you on your journey to wellness and self-discovery!