While it is crucial for counselors to focus on improving their search visibility and search placements, Kounsel understands that counselors may not always be available for sessions.

Therefore, counselors can control their search visibility by turning it on or off. When search visibility is turned off, new clients will not be able to view the counselor’s profile and send a message. However, existing clients can message counselors by accessing their previous chat.

How can I turn off search visibility when I am unavailable (Android)?

  1. Start the app.
  2. Click on the Menu icon in the top left corner.
  3. From the menu, click “Settings.”
  4. Click “Counselor.”
  5. Select “Search Visibility.”
  6. Click “Invisible” to enable this.

How can I turn off search visibility when I am unavailable (Web)?

  1. Open the www.kounsel.io page.
  2. Click “Login” on the top right corner.
  3. From the home page, click “Settings.”
  4. Click “Counselor” and select “Search Visibility.”
  5. Click “Invisible” to enable this.

How can I turn off search visibility for clients outside my licensed state (Android)?

  1. Start the app.
  2. Click on the Menu icon in the top left corner.
  3. From the menu, click “Settings.”
  4. Click “Counselor.”
  5. Select “Search Visibility.”
  6. Click “Invisible outside my licensed state” to enable this.

How can I turn off search visibility for clients outside my licensed state (Android)?

  1. Open the www.kounsel.io page.
  2. Click “Login” on the top right corner.
  3. From the home page, click “Settings.”
  4. Click “Counselor” and select “Search Visibility.”
  5. Click “Invisible outside my licensed state” to enable this.