How To Turn on Counselor Search Visibility on The Kounsel App
What is Search Visibility?
Search Visibility lets you control whether your profile is visible to potential clients. If visibility is turned off, new clients won’t be able to find your profile or message you. If you want to be discoverable — especially by clients outside your licensed state — it’s important to check that both visibility options are turned off (grayed out).
Why isn't my profile showing up in search?
If your profile status shows as Published but you're not appearing in the app search, it may be due to your Search Visibility settings.
How to make your profile visible to all clients
On the Kounsel App (Android or iOS):
- Open the Kounsel app
- Tap the Menu icon in the top left corner
- Select Settings
- Tap Counselor, then choose Search Visibility
Make sure both toggles are grayed out — this means your profile is visible to all clients, including those outside your licensed state
On the Web:
- Go to www.kounsel.io and log in
- From the homepage, click Settings
- Select Counselor, then click Search Visibility
Ensure that both toggles are grayed out — this means your profile will appear in searches from all clients
💡 Tip: When the toggles are gray, your profile is visible. If they’re blue, your visibility is restricted.
Still not seeing your profile? Feel free to reach out at hello@kounsel.io.