Phone Calling
In the busy world of counseling, having a reliable and direct line of communication is crucial for maintaining strong client relationships. With Kounsel’s phone counseling feature, you can stay connected with your clients anywhere, anytime, enhancing your ability to offer continuous support with superior voice quality.
By verifying your phone number with Kounsel, you can receive calls directly through the app. Enjoy the convenience of managing calls included in your subscription, with local charges applying based on your phone plan.
Why You’ll Love It:
- Seamless Communication: Clients can reach you directly via your phone, ensuring you can provide timely support no matter where you are.
- Privacy First: Your personal number stays confidential, reducing the risk of unwanted contact and safeguarding your privacy. This ensures that you maintain a professional boundary while still being accessible to your clients.
Hotline
To encourage client interactions, maintaining a clear and secure communication channel is vital. Kounsel’s hotline feature offers a dedicated number for your clients, preserving your privacy while making it easy for clients to reach you. After verifying your phone number, request a unique extension that keeps your personal information confidential, enhancing both client trust and your own peace of mind.
Why You’ll Love It:
- Confidential Contact: Your private number remains hidden, with clients connecting through a secure extension, which helps maintain professional boundaries.
- Convenient Accessibility: Clients can reach you without needing an internet connection, ensuring that those in urgent need of support can contact you quickly and securely.
- Emergency Preparedness: When dialing the hotline, clients are reminded to call 911 in the case emergencies.
Video Calling
In today's digital age, the value of face-to-face interaction is needed more than ever. Kounsel’s video counseling feature offers a secure, high-quality way to connect deeply with your clients, whether for initial consultations or ongoing sessions. This feature allows you to engage with clients on a more personal level, enhancing their counseling experience and fostering stronger relationships all on a secure, HIPAA compliant platform.
Why It Matters:
- Personal Touch: Video calls provide a more intimate and engaging way to communicate, which can be crucial for building trust and understanding with your clients.
- Flexible Scheduling: You have complete control over your availability, with the ability to accept or decline calls based on your schedule and comfort level.
- Enhanced Interaction: Real-time visual communication can improve the effectiveness of sessions, allowing for better non-verbal feedback and more nuanced discussions.
- Security: Videos are encrypted on the client’s end and decrypted on the counselor’s end to ensure security.
Group Sessions
Kounsel’s meeting feature transforms group counseling and discussions by providing a versatile, user-friendly platform. This tool is essential for facilitating dynamic group interactions, whether you’re conducting support groups, workshops, or collaborative sessions. With the ability to host up to 200 participants, you can scale your sessions to meet the needs of your practice.
Why You’ll Love It:
- Flexible Pricing: Customize your sessions with options to set them as free, charge by the minute, or establish a fixed price, catering to various client needs and session types.
- Secure and Private: Ensure confidentiality with password protection and secure connections, maintaining client trust and privacy.
- Interactive Tools: Use screen sharing and chat functions to enhance engagement and collaboration, making group sessions more productive and interactive.
