We know how important it is to get in touch with your counselors and therapists, but sometimes they're just swamped with appointments. Don't fret, because we've got a solution that's as easy as pie!

Here's the deal: Counselors often prefer scheduled appointments to keep things running smoothly. This means that direct calls might not always be an option. But guess what? We've got a fantastic appointment feature that will have you connecting with your counselor in no time! 🚀

Once your appointment is accepted, you'll find a dialing option right there in your Side Menu under "Appointments." It's like having a direct line to your counselor!

Oh, and just a quick heads up: Appointments are prepaid, so you'll be charged when your counselor accepts your request. The charge will be based on your counselor's profile rate and the appointment duration.

If you're using an older version of the Android app, don't worry. You'll be charged after the session, and you'll only pay for the actual session duration.

So, what are you waiting for? Let's get those appointments booked, and you'll be chatting with your counselor in no time!

Get Ready for a Refund Adventure with Kounsel!

Wondering how to score a refund for your prepaid appointment? At Kounsel, we've got a thrilling refund policy, but the plot twist is that it varies depending on whether you're the client or the counselor.

For Clients: If you're a client, here's the scoop. Cancel your appointment a whopping 48 hours in advance, and we'll hit you with a full refund. Not quite a time traveler? No problem! Cancel 24 hours before your appointment, and we'll still give you a whopping 90% back. Leave it to the last minute with only 12 hours to spare? We've got your back with a cool 50% refund.

For Counselors: Counselors, you're in for a treat. If you, the counselor, cancel the appointment, we'll conjure up a full refund faster than a magician pulling a rabbit out of a hat.

So, whether you're a client or a counselor, Kounsel's refund policy ensures your journey is not just informative but also a nail-biting adventure!