Congratulations on confirming your appointment! Now, let's dive right into action. Here's a roadmap for getting started with your first appointment. These instructions can be followed by both clients and counselors alike.

How do I start an appointment with a Counselor?

Android Users

  1. Start the app.
  2. Go to the side menu at the top left corner.
  3. Click "Appointment".
  4. Click the appointment and you can see the event details.
  5. Click the "Phone" icon at the bottom right corner for a phone call with the counselor.
  6. Click the "Camera" icon at the bottom right corner for a video call with the counselor.
  7. Click "START" to start the appointment.

P.S. – Prefer a Traditional Phone Call? We’ve Got You Covered!

If you enjoy the simplicity of a classic phone call, Kounsel makes it easy by connecting you through a dedicated phone line for a seamless experience. And if you prefer face-to-face conversations, our video calls offer a high-quality, real-time connection—just like an in-person session– check out our video now!

iOS Users

  1. Start the app.
  2. Go to the side menu at the top left corner.
  3. Click "Appointment".
  4. Click the appointment and you can see the event details.
  5. Click "Join" to start an appointment with the counselor.

Important Reminder: To make the most of your appointment, be sure to follow the steps outlined. If you’ve booked a session but haven’t connected with your counselor before the appointment expires, you’ll need to schedule a new one. Don’t miss your opportunity—book your session and take the next step toward expert guidance today!